Our Samples Service
We endeavor to ensure the quality of our products is second to none, and we are certain that you and your customers will be completely satisfied when you see them. So we are always happy to supply samples to help you win business and secure orders.
Samples are provided on a completely FREE Sale or Return Basis provided they are returned within 28 days of dispatch in the same condition, presentation and individual packaging as supplied. After 28 days if goods are not returned an invoice is raised and after this no credit can be offered.
Samples are dispatched same day if we receive your request by 2pm. Samples are sent by 1st class post as standard. If you need your samples delivered on a guaranteed next day service, they are dispatched by secure courier. This is chargeable irrespective of whether the goods are returned – please ensure this instruction is given in your request and call us for an up to date cost.
If you require samples to be dispatched to end customers, please complete the ‘send to different address’ section in the online checkout. Samples sent direct to the end customer are sent by default under plain cover, or you may provide your own delivery note for us to attach – please let us know in the ‘additional instructions’ section in the online checkout, and send your delivery note to us via email to firstname.lastname@example.org
We also offer a Pre Production Sample Service – Often required to aid visualisation of the engraving process and we know this absolutely helps secure an order! For this service we charge standard set up plus the unit cost of the product and next day courier service. If an order is placed within 7 days of receipt of the PPS we do not charge any set up with the order.